Delete Your Account

1. Which apps this covers

This page applies to the AiGo passenger app and the AiGo Driver app, both published by ChatCript Technologies (Pvt) Ltd.

You have one AiGo account, identified by your mobile number. If you use both apps with the same number, deleting your account removes your access to both of them — there is no separate driver account to delete on its own.

2. Delete from the app

You can delete your account yourself, from inside the app, in under a minute. No email or phone call is needed.

1. Open AiGo (or AiGo Driver) and sign in.
2. Tap Profile, then Settings.
3. Tap Delete account.
4. Type DELETE in the confirmation box, to confirm you meant it.
5. Tap the button to send a one-time code. We send it by SMS to your registered mobile number.
6. Enter the code and confirm. Your account is deleted immediately.

The one-time code is there to make sure nobody else can delete your account from your unlocked phone.

3. If you cannot sign in

If you have lost access to the app or to your phone, email support@chatcript.com with the subject "Delete my account" and tell us the mobile number your account is registered under.

We will verify that the number is yours before deleting anything, and we aim to complete verified requests within 7 days.

4. What happens straight away

• You are signed out on every device, and every active session is revoked.
• Your account is deactivated. You cannot sign in again with it.
• Your profile stops being visible to other AiGo users.
• If you drive, you stop appearing on the map and stop receiving trip requests. Any published Ride Share trips stop accepting new bookings.

Deleting your account does not cancel a trip that is already under way, and it does not settle money you owe or are owed. Please finish or cancel any active trip first.

5. What is deleted

When your account is deleted, the following stop existing as usable data in AiGo:

• Your sign-in credentials and all saved sessions on every device.
• Your live location. We stop collecting it, and your position is no longer shown to anyone.
• Your visibility to other users — your name, photo and ratings are no longer shown anywhere in the apps.

If you want specific information removed before you delete your account — for example your trusted-passenger list or your saved places — see section 8. It is easier to remove those while you can still sign in.

6. What we keep, and why

We want to be straightforward about this: deleting your account does not erase your past records from our systems. Your account is closed and locked, but the history behind it is retained.

What is retained includes your name, profile photo, mobile number, trip and booking history, payment and Driver Token records, ratings given and received, support conversations, and — for drivers — vehicle details and uploaded documents such as licence, insurance and revenue licence images.

We keep these records for the following reasons:

• Safety. A completed trip involves another person. Deleting one side of a trip's record would erase the other person's history of a journey they took.
• Disputes and fraud prevention. Complaints, safety reports and payment disputes are investigated against past trip records.
• Financial and legal obligations. Payment records for transactions processed through our payment partner must be kept for accounting and tax purposes.

Retention period: these records are kept for as long as they are needed for the purposes above, and there is no fixed date on which they are automatically erased. If you want data removed that we are not required to keep, email support@chatcript.com and we will review the request individually.

7. Using your number again

For 48 hours after deletion, your mobile number cannot be used to register again. If you try, the app tells you how many hours are left. This short hold exists so an account cannot be deleted and immediately re-created to escape a rating or a report.

After 48 hours the number is released and you may register again. That gives you a brand new, empty account: your previous trips, ratings, saved places, Driver Tokens and verification status do not come back, and cannot be restored. Deletion cannot be undone.

Unused Driver Tokens cannot be transferred to a new account. If you think a recent purchase qualifies for a refund, request it before deleting — see our Return & Refund Policy.

8. Deleting only part of your data

You do not have to close your account to remove information. While signed in you can:

• Remove any trusted passenger, one at a time, from Profile → Trusted passengers.
• Delete saved places and favourites.
• Leave a My Family group at any time, which stops sharing your location and trips with its members.
• Turn off live sharing with your family from Settings, without leaving the group.
• Delete a vehicle and its uploaded documents from Vehicle management.
• Update or replace your profile photo and personal details.

For anything not listed here, email support@chatcript.com and tell us what you would like removed.