Learn how AiGo collects, uses and protects your personal information while using our website and apps.
AiGo respects your privacy and is committed to protecting the personal information you provide when using the AiGo Passenger app, AiGo Driver app, and the AiGo website.
This policy explains what information may be collected, why it is used, how it may be shared, and what choices are available to users.
Depending on how you use AiGo, we may collect information such as:
Information may be used to:
AiGo uses location information to show nearby vehicles, identify pickup points, provide navigation, estimate distances and support live trip tracking.
Driver location may be used while the driver is online or completing an active trip. Passenger location may be used when browsing, booking or tracking a ride.
AiGo may share limited information when necessary to provide the service.
AiGo does not sell personal information for unrelated advertising purposes.
If you use My Family, the people you have added to your family can see your live or last known location, whether each of your apps is online, and — while you are on a Ride Share trip — the trip's details, including the other people travelling with you, the vehicle and the pickup and drop-off points. Your saved places are shared with them as context.
Nobody is added to your family without a code we send to their phone and they read out, so this sharing never begins without both of you taking part. A family holds at most five people, and each person can be in only one.
AiGo uses reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration.
No online service can guarantee complete security. Users should keep their phone, OTP codes and account access secure.
Information may be retained for as long as needed to provide AiGo services, maintain account records, meet legal requirements, resolve disputes and prevent misuse.
Some records may remain for a limited period after an account is closed where required for safety, legal or operational reasons.
Depending on the service and applicable rules, users may be able to:
Where a parent or guardian uses School Van, they may enter details about a child: a first name or the name they are known by, their school, their year or grade, an optional note for the driver, and a picture chosen from a set of illustrations provided in the app.
A child's details are entered by the adult who holds the account, and are shown to the driver of the school van that child is booked on, so that the driver can identify who they are collecting. They are not shown to other parents, to other drivers, or to anyone the child is not booked with. AiGo does not ask for a child's home address, and School Van does not use one: a parent chooses a pickup point, not an address.
Live location during a school run. While a driver is running a leg, their device reports its position so that parents booked on that leg can see the van moving. That position stops being shown as soon as the driver ends the run. A child's own device is not tracked, and AiGo does not collect location from a child.
A parent may edit or remove a child at any time from the app. Removing a child ends what is shown to any driver going forward; a record of past bookings may be kept for the reasons set out under data retention.
AiGo is not intended for children to create and manage independent accounts without appropriate permission or supervision. An AiGo account belongs to an adult.
The one place a child's details appear is School Van, and there they are entered by the parent or guardian who holds the account, for the purpose of a driver identifying the child they are collecting. See School Van and a child's details for exactly what is held, who sees it, and why no photograph of a child is ever stored.
If personal information from a child is believed to have been collected improperly, please contact AiGo support.
AiGo may update this Privacy Policy when services, legal requirements or platform practices change.
The revised date will be shown at the top of this page. Continued use of AiGo after an update may indicate acceptance of the revised policy.
For questions about this Privacy Policy or the handling of personal information, contact the AiGo support team.
support@chatcript.com