Help & Support

Parents can find you: your van stays listed, you appear in parent searches, your route shows on the map, and you keep a van profile. You also get student registration, live location tracking, daily student updates, parent notifications, pickup and drop-off updates, payment reminders and student management.

AiGo takes no share of the monthly fee a parent pays you; that is paid to you directly.

A dedicated daily transport service for the school run — not ride sharing, and not a taxi. These runs already exist: a driver with a van or a bus drives the same route to the same schools every morning and afternoon, with the same children on board. What they have never had is anywhere to keep it — the route in their head, the seats in a notebook, the parents as names in a phone.

AiGo is the platform for that run. The driver sets a fixed morning route and a fixed afternoon route, with named stops and a time at each one, the seats, and the monthly price. Parents at those schools discover the route, see exactly where and when it stops, and request a seat for their child. Once the driver approves it, the child travels every school day — there is nothing to book each morning.

Step by step in the School Van guide.

Add your child first, under Profile › School Van › Add child — their name, their school, their year, and a picture. Then tap Find a school van on their card. Because the app already knows their school, it shows only the vans that serve it, with the price, the seats left, the route on a map and the pickup times.

Pick the point you want them collected from — one of the driver’s stops, or a spot you drop on the map yourself — and send the request. The driver approves or declines it, and you are notified either way.

The driver uses it to recognise your child at the stop. You choose from a set of drawn pictures rather than uploading a photograph, and there is no photo option at all — a real photograph of a child would sit in a stranger’s app, and the drawing does the same job at the kerb without that. Every child must have one. If you tap Save without choosing one, the form scrolls back to the picture and tells you.

Yes, once a seat is approved. Tap the AiGo logo at the top and choose School Van. Each child has a card that says what their van is doing right now — coming to pick up, on the way to school, at the school, on the way home — with how far away it is and how long until pickup. Tap the driver or the number plate for their details, the vehicle’s photos and whether the pair is verified; tap your child’s name or picture to open their profile. There is a call button on the card.

While the van is on the run, tap Show on map to follow it live. In the afternoon, when the driver reaches the school and taps that they have arrived, the card says Van is at and the school’s name. Once your child has been dropped off the Show on map button goes, and the live position disappears the moment the driver finishes, so the van does not stay on your map afterwards.

Yes. A School Van or Office Transport driver can send a message to everyone with an approved seat — for example that they are running late. You get it as a notification, and it also shows at the top of the map with the vehicle’s number plate and the time it was sent. To reply, call the driver from the card. It stays on the map for the rest of that day. Ready-made messages arrive in your own language; a message the driver types themselves arrives exactly as they typed it.

Yes. In School Van or Office Transport mode, tap Message passengers (the megaphone) on the card at the bottom of the map. Pick a ready-made message — each passenger gets it in their own language — or choose Write your own message (up to 200 characters, shown exactly as you type it; it is not translated). It reaches everyone with an approved seat on that run as a notification, and shows at the top of their map for the rest of the day. After sending one, wait a minute before the next. Passengers cannot reply in the app; they can call you.

Yes, if the driver has turned on Speed monitoring for that vehicle. While the run is live, your child’s card shows the speed beside the Show on map button — for example 42 km/h. It updates as the van moves and disappears when the run ends. If you see no speed, the driver has not turned it on, or their phone is not reporting a speed at that moment. Vans that share their speed list Speed monitoring among what they offer.

My vehicles › School Van (or Office Transport): under Premium options (with air conditioning, CCTV and the rest), tick Speed monitoring and save. Untick it to stop. A new run starts with Speed monitoring and Live GPS tracking already ticked. It is set separately for your school van and your office run, and changing it does not send the vehicle back for review.

While a run is live, everyone with an approved seat on it sees your speed on their card. Your own map shows your speed at the top left, with a Speed monitoring label under it while passengers can see it. Nobody sees your speed when you are not on a run.

Each driver chooses the days their run is off — Saturdays, Sundays, Poya days, and public, bank or mercantile holidays — and can mark any other day off too, or just the morning or just the afternoon run. Your card on the School Van or Office Transport screen shows the next days the van is not running, and Not running today when today is one of them — or, when only one run is off, for example Morning: Not running; tap it to open the Calendar, with holidays marked. You can see the same calendar on a van’s page before you request a seat.

If the driver changes today or tomorrow, you get a notification straight away and your card updates.

Yes. Open the van’s page, or your own booking, and tap the share button at the top right. You can also tap the driver or number plate on your card on the School Van or Office Transport map and choose Share. Send the link by WhatsApp, Viber, SMS or anything else on your phone — it goes with a short summary: the schools or destinations, the pickup points and times, and the monthly price.

When your friend opens it they see the van’s details and an Open in the AiGo app button, which takes them straight to that van so they can request a seat. If they do not have AiGo yet, the page has links to download it from the App Store or Google Play.

Open your booking (tap your child’s card, or your seat on Office Transport). Below your pickup and drop-off points it lists everything the van offers — air conditioning, an attendant, CCTV, live GPS tracking, speed monitoring and the rest — the same list you saw before you booked.

Open My School Van (or My Office Transport) and tap the share button at the top right. Send the link by WhatsApp, Viber, SMS or anything else on your phone — to parents at the school gate, a WhatsApp group or colleagues. It goes with your schools or destinations, pickup points and times, and monthly price. Whoever opens it sees your run and can request a seat in the AiGo app, or download the app first. The button appears once your run is published and approved.

Open My School Van (or My Office Transport) and tap Calendar. Tap any date to see that day — nothing changes. To change days, tap Edit first. At the top, tick the days your run is always off: Saturdays, Sundays, Poya days, public holidays, bank holidays or mercantile holidays. AiGo keeps the holiday calendar, so you do not enter the dates yourself. Then choose Whole day, Morning or Afternoon above the calendar and tap a date to mark that run not running; tap it again to undo. A day with only one run off is half coloured. On a holiday you normally take off, tap it with Whole day chosen to run that day after all. Finally tap Save — until then nothing is changed.

If you change today or tomorrow, every passenger with an approved seat is notified straight away. On a day marked not running, the Start trip button is not available — unmark the day first if your plans change.

Yes. Open My School Van (or My Office Transport) and tap Free time service. Choose Regular Taxi or Ride Share (Taxi appears once it is turned on for your account), and when to switch: Days not running — the weekends and holidays on your Calendar — and Before, between and after runs on the days you run. Each tap saves straight away.

AiGo then switches your mode for you, even with the app closed: back to School Van or Office Transport 30 minutes before the first pickup of each run, and to your free-time service 10 minutes after you complete the run (if you do not tap complete, 10 minutes after the last stop’s time). You get a notification each time. It never switches you in the middle of a taxi or Ride Share trip — it waits until the trip ends — and never while your run is still going. If you change mode yourself, AiGo leaves your choice alone until the next free period. Choose Don’t switch to stop.

On today’s run sheet tap Can’t complete trip, choose the reason (vehicle breakdown, accident, unwell or other) and add a note if you like. Every parent whose child is not yet dropped off is notified straight away.

Then tap Transfer passengers: tick the children who should go on, and choose another driver — an approved School Van or Office driver nearby, or search by their phone number. You can call them from the list first. Nothing moves until that driver accepts; until then each child shows “Waiting for…” and you can withdraw the request. Once accepted, the other driver marks pick-up and drop-off, and parents are told.

Receiving driver: a strip appears on your map. Tap it to see the request, the children, where to collect them and where to drop them off, then Accept or Decline. Accepted children sit on a separate “today only” list, apart from your own passengers; the parent’s number appears after you accept. The transfer is for that trip only — the seats stay with the original van.

If the driver marks that they cannot complete the trip (for example a breakdown), you get a notification at once with the reason, and the live card shows Trip stopped.

If your child is moved to another approved driver, you get a second notification. The live card then shows the new vehicle, driver, live location and speed, with “In another vehicle today”, and you get the usual picked-up and dropped-off notifications from the new driver. It is for that trip only; your booking stays with your usual van.

Tell the app. Your child’s card shows today’s two runs, each with its own status — for example Morning: Completed and Afternoon: Travelling, or Not travelling, Not running (the driver is not running it) or Not there. From 5 PM it shows tomorrow instead, so you can decide the evening before. Tap it and slide right to Not travelling.

For another day, or for just the morning or just the afternoon, tap the 📅 button beside it to open the Calendar and tap Edit. Choose Whole day, Morning or Afternoon above the calendar, tap the days, and tap Save. A day with only one run off is half coloured. When it is for today the driver is told straight away, and their list shows your child as Not travelling, so nobody waits at the stop. To change it back, tap it again and slide left. Your seat is not affected.

Office Transport works the same way: tap the 📅 Calendar button on your office card and mark a whole day, just the morning or just the afternoon as not travelling.

Yes. When the driver marks your child Picked up or Dropped off, you get a notification straight away, and your card on the School Van or Office Transport map shows the times — for example Picked up 6:58 AM · Dropped off 7:32 AM. If the driver completes the trip without marking the drop-off, it shows Trip completed with that time instead.

In the Calendar, the days your child travelled are coloured: light green for the morning, light blue for the afternoon, half and half for both. Tap a date to see the times.

Open Today’s run (My School Van › Today’s run), or tap Children on the School Van card at the bottom of the map to see Approved children. Under each name tap Picked up, then Dropped off (at school in the morning, at their stop in the afternoon). The time and your location are saved and the parent is notified straight away. The nearest child is at the top — the one at the stop you are at, and near a school the children going to that school. Tap ↶ to undo a wrong tap; the parent is not notified twice. Tap Not there if a child is not at the stop.

At the school you do not have to tap each child. Tap the ⌃ arrow on the card at the bottom of the map to open it: every school on today’s run is listed with big buttons, even if you have not marked anyone picked up. The same buttons are on Today’s run.
• Morning: tap Arrived at school. That school’s children appear, all ticked; untick anyone who did not get off and tap Confirm. Everyone ticked is marked dropped off and their parents are notified.
• Afternoon: tap Arrived at school when you get there — parents of the children at that school see Van is at the school. When you go, tap Leaving school, check who is in the van and tap Confirm; they are marked picked up and their parents see On the way home.
The buttons work wherever you are, so a weak or wrong GPS signal never stops you. A school that is done shows a green tick. The card shows the morning run until 11 AM and the afternoon run after that; a run you have started stays on the card until you complete it.

If you complete the trip without marking a drop-off, every child still on board is shown as Trip completed. To see past days, open Calendar: the days children travelled are green (morning) and blue (afternoon); tap a date for that day’s list, and a child for their month.

Directly to the driver — AiGo does not take the monthly fee. The driver can set the day of the month they collect, and when it comes round a money mark appears on your child’s card for three days as a reminder. If they have not set a day, no reminder appears.

My vehicles › School Van. The vehicle has to be a Mini, Van or Bus, and it has to be approved already — a tuk or a lorry cannot be a school van. Pick up to three schools within about 10 km of each other, set the seats and the monthly price, drop the point your run starts from, and add whatever the van offers: air conditioning, an attendant, CCTV, seat belts and the rest. Parents see everything you tick.

Then draw the route. Morning and afternoon are separate, because the afternoon is not reliably the morning reversed.

Every school van is reviewed by an admin before it goes in front of parents — it carries children, so it is checked the same way a driver’s documents are. Until it is approved your screen says so and the Publish switch stays off. You are emailed the outcome, and if it is turned down the reason is on the screen and in the mail.

Once approved, publish it and parents searching for your schools can find it. Changing the vehicle or the schools later sends it back for review; changing a price or a pickup time does not.

Yes — a route changes, a vehicle goes off the road. The driver has to give a reason, and that reason is sent to the parent with the notification, so a seat never simply disappears without explanation. Either side can also cancel a booking, and the other side is always told.

A dedicated daily transport service for the commute to work — not ride sharing, and not a taxi. Like the school run, these routes already exist: a driver with a van or a bus takes the same group of people into work every morning and home every evening, arranged privately and managed on paper or over the phone.

AiGo is the platform for that run. The driver sets a fixed morning route and a fixed afternoon route, with named stops and a time at each one, up to three offices the run finishes at, the seats and the monthly price. Commuters along that route discover it, see exactly where and when it stops, and request a seat. Once the driver approves it, they travel every working day.

There is no child to register — the seat is for you.

Tap the AiGo logo and choose Office Transport. First add your office: tap Add office and enter its name, its location on the map, your working hours and working days — and, if you like, a picture of it or its logo. You can add up to two offices, and each gets its own card.

Tap Find office transport on the card. It already knows where you work, so just say where you start, and it lists the runs that pass both — the monthly price, the seats left, the route on a map and the pickup times. Once the driver approves your seat, the office card shows what your vehicle is doing right now, with a call button and Show on map.

Choose the legs you want — morning, afternoon or both — and where you want to be collected and dropped: one of the driver’s stops, or a point you drop on the map yourself. The map shades the area the driver will come to and will not let you place a point outside it. On a run serving several offices, say which one is yours for each leg.

Once you hold a seat you can cancel it, or move a pickup point, from the booking itself. Moving a point sends it back to the driver to approve again.

My vehicles › Office Transport. The vehicle has to be a Mini, Van or Bus, and approved already. Set where the run starts, up to three destinations, the seats and the monthly price — you can charge less for a morning-only or afternoon-only seat — and tick what the vehicle offers.

Draw your coverage area: how far from your start, your route and your destinations you are willing to come. Passengers cannot place a pickup point outside it, so you are never asked to detour across the city. Then draw the route; morning and afternoon are separate.

An admin reviews every office run before passengers can find it. Until then the Publish switch stays off, and you are emailed the outcome.

Passengers can find you: your run stays listed, you appear in commuter searches, your route shows on the map, and you keep a vehicle profile. You also get passenger registration, live location tracking, daily trip updates, passenger notifications, pickup and drop-off updates, payment reminders and passenger management. Office Transport is registered separately from School Van, so you can run both.

AiGo takes no share of the monthly seat fee a passenger pays you; that is paid to you directly.

Yes. You can register one of each, on the same vehicle or on different ones. What you cannot do is work both at once — the app has one active mode at a time, and you switch between them under My vehicles.

Each is registered and reviewed separately, and each keeps its own route, seats and monthly price.

My Family is a small circle — up to five people — who can see each other's live trips. Open it from Profile › My Family. Once someone is in your family you can see where they are on a map, whether they are online, and, while they are on a Ride Share trip, who is driving, the vehicle number, everyone's ratings, where they were picked up and where they are going.

It is built for the moment a relative is in a stranger's vehicle and you would rather not just hope. Step by step in the My Family guide.

Open Profile › My Family › Add family member and enter their mobile number — they must already have an AiGo account. They get a notification, open it, see who is asking and who is already in the family, and accept or decline themselves. Nobody joins until they say yes, so nobody can start watching you without your agreeing to it.

An invitation waiting for you also appears at the top of your own My Family screen, so a missed notification is never the end of it. When somebody accepts, everyone already in the family is told a new member has joined.

A family holds five people including yourself, and each person can be in one family at a time.

Yes. Settings › Share live details with family turns it off. You stay in the family and everyone still sees that you are a member — your location and trip details are simply withheld until you turn it back on. You can also leave the family entirely at any time, from the exit icon on the My Family screen. Nobody can remove anyone else.

As a passenger: open Ride Share, enter where you're starting from and going to, and see trips heading your way — each showing the driver, vehicle, route and departure time before you request a seat. Nothing matching? Save the search and we'll notify you when a driver publishes one. Need to go now? If taxi booking is open for you, tap Book a taxi on the same screen to book a taxi for the same pickup and destination.

As a driver: switch on Ride Share mode, tap + Add Ride Share on the map, and set your route, departure time, free seats and coverage area. Passengers travelling your way send requests and you accept the ones that suit you.

Step by step in the Ride Share guide.

Ride Share is not metered like a normal taxi trip. The app shows both of you a rough estimated fare based on the distance the passenger is travelling, and you agree the actual amount between yourselves.

We recommend drivers charge around 50% of a normal taxi fare for the same distance. The reasoning is simple: on a Ride Share trip the driver is already making that journey, with empty seats. Sharing those seats with people heading the same way costs them very little extra, so they earn something on a trip they were making anyway, and the passenger pays well below the price of a private hire. Both sides come out ahead — that is the whole point of sharing a ride.

The figure in the app is only a guide, not a quoted price. Traffic, detours, luggage and how many seats you take can all reasonably change what is fair, so please talk to each other and agree before the trip starts.

No commission — 0% of every fare, on Ride Share and on taxi trips when that service launches. The passenger pays the driver directly and AiGo never handles the money. Passengers are charged nothing at all: no booking fee, no service fee.

The only charge is an app service fee paid by the driver, per vehicle — for taxi and for Ride Share separately — and the driver chooses how to pay it. Weekly or Monthly Pass: one payment for 7 or 30 days with no daily charge, renewing automatically until you stop it. Daily: pay only on the days you work, after the vehicle's free trips for the day. The fee is paid in tokens and the exact cost is shown in the app before you confirm.

A pass pays for one vehicle for 7 days (weekly) or 30 days (monthly) instead of paying day by day. A taxi pass gives unlimited taxi bookings on that vehicle; a Ride Share pass lets it publish unlimited Ride Share trips — no daily charge either way.

In the AiGo Driver app open My vehicles, pick the vehicle, and choose Weekly or Monthly under Taxi plan or Ride Share plan. It is paid in tokens and renews automatically for the same amount. To change length, pick the other one and tap Switch — nothing is charged now, and the change applies at the next renewal. You can stop it any time: the days you have already paid for still run to the end, and nothing is refunded.

You can also buy one from the map: when a vehicle's trips for the day run out, tap Activate your plan.

Each vehicle needs its own pass, and which passes are offered depends on the vehicle type.

Yes, on both sides of a Ride Share trip. A driver publishing a trip can add stops along the route, so it's matched against the whole path rather than just its two endpoints. A passenger can set stops on their own journey and mark it a round trip to include the return leg, which roughly doubles the distance and the suggested fare.

Stops make matching better, not worse: someone travelling only part of a driver's route can still be matched if it fits the path and the coverage area.

AiGo is two separate apps: AiGo for booking rides as a passenger, and AiGo Driver for accepting trips as a driver. The passenger app is on Google Play and the App Store; the driver app is on Google Play. Links for both are at the top of this page and on our download page. A phone number that's registered as a driver can still use the passenger app to book rides, but the two apps are installed and signed into separately.

No — you can browse nearby taxis as a guest. You'll only need to sign in with your phone number when you're ready to book a ride.

Download the separate AiGo Driver app, register with your phone number, then add your vehicle details and take your profile photo — a clear selfie with the phone's camera in the app (photos already on your phone are not accepted) — then add your driving license for review. Once an admin verifies your documents, you can go online and start receiving booking requests.

In the AiGo Driver app, go to Profile > Vehicles and tap "Add vehicle" — each driver can register up to 2. Choose your vehicle type, enter your plate number (2-3 letters, a dash, then 4 digits — e.g. AB-1234 or ABC-1234), pick the model and color, then take at least 4 photos of the vehicle (up to 10) before tapping "Save vehicle". A new vehicle needs admin approval — with at least 4 photos on file — before you can set it active and go online with it. The vehicle type, plate number and model can't be changed once saved, but insurance details and extra photos can still be added later from Edit. Every vehicle earns its own one-time gift of free tokens when it is approved — including a second one — though each gift can only be spent on the vehicle that earned it.

Tokens are the credit a driver spends in the AiGo Driver app to buy a vehicle's daily plan or a weekly or monthly pass, and to publish Ride Share trips. There are two kinds.

Free tokens are a one-time gift, given when an administrator approves a vehicle (not when you register it). Every vehicle earns its own gift, and how many depends on the vehicle type. Free tokens are tied to the vehicle that earned them: your second vehicle's gift cannot be spent on your first, and free tokens can never be transferred to another driver.

Your own tokens — bought from "Top up tokens" on the Driver tab, given by an admin, or received from a taxi-group teammate — sit in one general balance you can spend on any of your vehicles and transfer freely.

When you activate a plan or publish a trip, AiGo always spends that vehicle's free tokens first and only takes the rest from your general balance. So if a vehicle has 5 free tokens left and the charge is 25, you pay 5 free + 20 of your own. See every credit and debit — including which part came from free tokens, and for which vehicle — under Profile > Token History.

In the AiGo Driver app, in Taxi mode, the label at the top of the map shows whether you are online. Slide its switch right to go online, and left to go offline.

When the passenger is aboard, slide Swipe to start to begin the trip. At the destination, slide Swipe to end trip. Sliding rather than tapping means a stray touch cannot start, end or switch anything.

If a vehicle's trips for the day are used up, the label says so and shows Activate your plan: choose a day plan, or a weekly or monthly pass.

A Taxi Group lets a small team of drivers support each other. The owner invites other drivers by phone number; the invited driver gets a notification showing who is asking and who is already in the group, and accepts or declines it themselves. Nobody joins until they accept, and the whole group is told when somebody does. Once the group has enough members, any member can transfer tokens directly to a teammate — handy for topping someone up. Only tokens you bought or were given can be transferred; free registration tokens stay with the vehicle that earned them, so a transfer can be refused even when your total looks large enough. Find it under Profile > Taxi Group in the AiGo Driver app.

Special Vehicles are non-taxi vehicles drivers can list for passengers to find nearby — think tractors, lorries, cranes, ambulances, or tourist vans, organised into categories and subcategories. Tap "Special Vehicle" on the map's vehicle-type picker, pick a category and subcategory, and browse listings near you (or a location you choose on the map) with photos and a description. This is a find-only feature: there's no in-app booking, request, or fare — you call the number on the listing and arrange things directly with the driver. You can favorite listings to find them again quickly later.

Yes — from Profile > Vehicles in the AiGo Driver app, scroll down to "Special Vehicles" (up to 2 per driver, separate from your regular taxi vehicle). Pick a category and subcategory, add a contact number, mark the vehicle's location on the map, write a description, and upload photos (at least 4 needed before an admin can approve it, up to 20 allowed). Once approved, it's visible to passengers browsing or searching nearby — it's a find-only listing, not a bookable ride, so interested passengers will call you directly.

Once a driver accepts your trip, you'll both see the same 3-digit verification code on the "Driver is on the way" screen. It isn't a secret PIN — just read it aloud to each other to confirm you've found the right person, especially handy when several people are waiting in the same spot.

Open the trip in your booking history and use the Report option, or rate the trip and add a note. You can also reach our support team directly using the contact details below.

Taxi booking — hiring a vehicle privately, just for yourself — is coming soon, and we're opening it area by area rather than everywhere at once. There's no announced date for any particular area yet.

Ride Share works everywhere today, so nobody has to wait to travel. Drivers shouldn't wait either: register and get verified now, start earning on Ride Share straight away, and we'll notify you when taxi booking reaches your area — no second signup, no re-verification.

Some taxi screens (tariffs, vehicle types, daily plans) already exist in the apps, ready for the rollout. Seeing them doesn't mean taxi booking is live for you yet.

Open the AiGo app, set your pickup location on the map, and choose the vehicle types you want — you can pick several at once. Nearby available taxis of those types show up on the map; tap one to book. The driver gets a request and can accept or decline.

AiGo can calculate the fare for you — based on the vehicle's tariff (a flag-fall plus a per-km rate, with any time-of-day surcharges or the driver's own discount already applied). You'll see an estimated fare before you book, a live running fare once the trip starts, and a final fare — using your driver's actual GPS-tracked distance — when it ends. The flag-fall covers the first kilometre, so a trip under 1 km costs just the flag-fall. If a trip ends early, before the destination, you pay for the distance actually travelled, not the whole route. AiGo doesn't charge any commission either way, so some drivers may still prefer to charge using their own vehicle's physical meter instead — it's entirely up to them. Either way, you pay your driver directly; AiGo never charges in-app, and there are no hidden booking fees on top.

Yes, in two ways. The green badge: when a request comes from someone already on the driver's trusted list, the request card shows a green In your trusted list badge. That happens whether or not the driver restricts requests — it simply tells them they know this person.

Restricting requests: Only my trusted passengers can request limits Ride Share requests to people on the driver's list. It is off unless the driver turns it on, and most drivers leave it off — an open trip finds far more riders.

Drivers: open Profile › Trusted passengers and add people in whichever way suits — Add from contacts, Add by phone number (type a name and number yourself), or the Add to trusted passengers button on the rating screen right after you carry someone. Turning the switch on or off asks you to confirm, and says what changed.

Passengers: if a driver restricts requests and you are not on their list, their trips simply do not appear in your search results, so you will never send a request that cannot be accepted. You are never told whether a driver has you on their list.

No. AiGo never reads your address book. When a driver adds someone from their contacts, the phone's own contact picker opens and AiGo receives only the contacts actually picked there. The app does not ask for contacts permission at all, on Android or iOS, and the rest of your contacts are never seen, uploaded or stored.

A driver can also add a trusted passenger by typing a name and mobile number, or with one tap on the rating screen after a trip. Neither of those touches the address book in either direction — nothing is read from it, and typing someone into AiGo does not add them to the phone's contacts.

What is stored is the number and the name that driver gave it, visible only to them and deletable at any time. It is never shown to passengers or other drivers, and a passenger is never told a driver has added them. See the Privacy Policy for the full detail.

Several things, and you can use as many as suit you:

Verified drivers — every driver's licence, vehicle and documents are checked and approved by our team before they can carry anyone.

Verified passengers — passengers can upload an ID to earn a verified badge, so drivers can see who they are accepting.

Trusted passengers — drivers can restrict requests to people they already know.

Ratings both ways — drivers rate passengers and passengers rate drivers, and both are visible before you agree to travel.

Block and report — either side can block someone, which hides you from each other for good, or report a problem to us.

Your number stays private — phone numbers are shared only when you choose to share them.

Favourites stay private — drivers you mark as a favourite are not marked on the map, so nobody can use it to pick out and follow a particular vehicle.

Trip verification code — a short code confirms you are getting into the right vehicle.

Live tracking — your route is tracked while the trip runs, and you can share it.