Help & Support

Your first two months are free, with every Premium feature included. They start the day your school van is approved, not the day you register — so time spent waiting for approval or drawing your route does not come out of them.

After that you choose. Free (Rs. 0/month) keeps you discoverable: your van stays listed, you appear in parent searches, your route shows on the map, and you keep a basic van profile. Premium (Rs. 300/month) adds student registration, live location tracking, daily student updates, parent notifications, pickup and drop-off updates, payment reminders, student management, and every Premium feature added later.

Rs. 300 is one fee for the driver, not per van — it covers every school van you run. Office Transport is charged separately, at its own Rs. 300 a month; see “What does Office Transport cost a driver?”. For parents the app is free, always. AiGo also takes no share of the monthly fee a parent pays you; that is paid to you directly.

A dedicated daily transport service for the school run — not ride sharing, and not a taxi. These runs already exist: a driver with a van or a bus drives the same route to the same schools every morning and afternoon, with the same children on board. What they have never had is anywhere to keep it — the route in their head, the seats in a notebook, the parents as names in a phone.

AiGo is the platform for that run. The driver sets a fixed morning route and a fixed afternoon route, with named stops and a time at each one, the seats, and the monthly price. Parents at those schools discover the route, see exactly where and when it stops, and request a seat for their child. Once the driver approves it, the child travels every school day — there is nothing to book each morning.

Step by step in the School Van guide.

Add your child first, under Profile › School Van › Add child — their name, their school, their year, and a picture. Then tap Find a school van on their card. Because the app already knows their school, it shows only the vans that serve it, with the price, the seats left, the route on a map and the pickup times.

Pick the point you want them collected from — one of the driver’s stops, or a spot you drop on the map yourself — and send the request. The driver approves or declines it, and you are notified either way.

The driver uses it to recognise your child at the stop. You choose from a set of drawn pictures rather than uploading a photograph, and there is no photo option at all — a real photograph of a child would sit in a stranger’s app, and the drawing does the same job at the kerb without that. Every child must have one.

Yes, once a seat is approved. Switch to School Van from the dropdown at the top of the map and each child gets a card you can swipe between, showing their van’s live position, how far away it is, how long until pickup, and the driver — tap their name or the number plate for their details, the vehicle’s photos and whether the pair is verified. There is a call button on the card.

The live position appears only while the driver is actually on the run. The moment they finish it disappears, so the van does not stay on your map afterwards.

Mark it in advance. Open the booking and use Not travelling to pick the day, or the morning or afternoon on its own if only one leg is affected. The driver’s daily run list then shows your child as absent, so nobody waits at the stop for a child who is not coming. Your seat is not affected.

Directly to the driver — AiGo does not take the monthly fee. The driver can set the day of the month they collect, and when it comes round a money mark appears on your child’s card for three days as a reminder. If they have not set a day, no reminder appears.

My vehicles › School Van. The vehicle has to be a Mini, Van or Bus, and it has to be approved already — a tuk or a lorry cannot be a school van. Pick up to three schools within about 10 km of each other, set the seats and the monthly price, drop the point your run starts from, and add whatever the van offers: air conditioning, an attendant, CCTV, seat belts and the rest. Parents see everything you tick.

Then draw the route. Morning and afternoon are separate, because the afternoon is not reliably the morning reversed.

Every school van is reviewed by an admin before it goes in front of parents — it carries children, so it is checked the same way a driver’s documents are. Until it is approved your screen says so and the Publish switch stays off. You are emailed the outcome, and if it is turned down the reason is on the screen and in the mail.

Once approved, publish it and parents searching for your schools can find it. Changing the vehicle or the schools later sends it back for review; changing a price or a pickup time does not.

Yes — a route changes, a vehicle goes off the road. The driver has to give a reason, and that reason is sent to the parent with the notification, so a seat never simply disappears without explanation. Either side can also cancel a booking, and the other side is always told.

A dedicated daily transport service for the commute to work — not ride sharing, and not a taxi. Like the school run, these routes already exist: a driver with a van or a bus takes the same group of people into work every morning and home every evening, arranged privately and managed on paper or over the phone.

AiGo is the platform for that run. The driver sets a fixed morning route and a fixed afternoon route, with named stops and a time at each one, up to three offices the run finishes at, the seats and the monthly price. Commuters along that route discover it, see exactly where and when it stops, and request a seat. Once the driver approves it, they travel every working day.

There is no child to register — the seat is for you.

Pick Office Transport from the service switcher at the top of the map, tell it where you start and where you work, and it lists the runs that pass both — the monthly price, the seats left, the route on a map and the pickup times.

Choose the legs you want — morning, afternoon or both — and where you want to be collected and dropped: one of the driver’s stops, or a point you drop on the map yourself. The map shades the area the driver will come to and will not let you place a point outside it. On a run serving several offices, say which one is yours for each leg.

Once you hold a seat you can cancel it, or move a pickup point, from the booking itself. Moving a point sends it back to the driver to approve again.

My vehicles › Office Transport. The vehicle has to be a Mini, Van or Bus, and approved already. Set where the run starts, up to three destinations, the seats and the monthly price — you can charge less for a morning-only or afternoon-only seat — and tick what the vehicle offers.

Draw your coverage area: how far from your start, your route and your destinations you are willing to come. Passengers cannot place a pickup point outside it, so you are never asked to detour across the city. Then draw the route; morning and afternoon are separate.

An admin reviews every office run before passengers can find it. Until then the Publish switch stays off, and you are emailed the outcome.

The same as School Van, and charged separately from it. Your first two months are free with every Premium feature included, and they start the day your office run is approved — not the day you register.

After that you choose. Free (Rs. 0/month) keeps you discoverable: your run stays listed, you appear in commuter searches, your route shows on the map, and you keep a basic vehicle profile. Premium (Rs. 300/month) adds passenger registration, live location tracking, daily trip updates, passenger notifications, pickup and drop-off updates, payment reminders, passenger management, and every Premium feature added later.

Rs. 300 is one fee for the driver, not per vehicle. If you run a school van as well, the two are charged separately: Rs. 300 + Rs. 300 = Rs. 600 a month. There is no combined discount.

For commuters the app is free, always. AiGo also takes no share of the monthly seat fee a passenger pays you; that is paid to you directly.

Yes. You can register one of each, on the same vehicle or on different ones. What you cannot do is work both at once — the app has one active mode at a time, and you switch between them under My vehicles.

Each is registered and reviewed separately, and each keeps its own route, seats and monthly price.

My Family is a small circle — up to five people — who can see each other's live trips. Open it from Profile › My Family. Once someone is in your family you can see where they are on a map, whether they are online, and, while they are on a Ride Share trip, who is driving, the vehicle number, everyone's ratings, where they were picked up and where they are going.

It is built for the moment a relative is in a stranger's vehicle and you would rather not just hope. Step by step in the My Family guide.

Open Profile › My Family › Add family member and enter their mobile number — they must already have an AiGo account. They get a notification, open it, see who is asking and who is already in the family, and accept or decline themselves. Nobody joins until they say yes, so nobody can start watching you without your agreeing to it.

An invitation waiting for you also appears at the top of your own My Family screen, so a missed notification is never the end of it. When somebody accepts, everyone already in the family is told a new member has joined.

A family holds five people including yourself, and each person can be in one family at a time.

Yes. Settings › Share live details with family turns it off. You stay in the family and everyone still sees that you are a member — your location and trip details are simply withheld until you turn it back on. You can also leave the family entirely at any time, from the exit icon on the My Family screen. Nobody can remove anyone else.

As a passenger: open Ride Share, enter where you're starting from and going to, and see trips heading your way — each showing the driver, vehicle, route and departure time before you request a seat. Nothing matching? Save the search and we'll notify you when a driver publishes one.

As a driver: switch on Ride Share mode, tap Publish Trip, and set your route, departure time, free seats and coverage area. Passengers travelling your way send requests and you accept the ones that suit you.

Step by step in the Ride Share guide.

Ride Share is not metered like a normal taxi trip. The app shows both of you a rough estimated fare based on the distance the passenger is travelling, and you agree the actual amount between yourselves.

We recommend drivers charge around 50% of a normal taxi fare for the same distance. The reasoning is simple: on a Ride Share trip the driver is already making that journey, with empty seats. Sharing those seats with people heading the same way costs them very little extra, so they earn something on a trip they were making anyway, and the passenger pays well below the price of a private hire. Both sides come out ahead — that is the whole point of sharing a ride.

The figure in the app is only a guide, not a quoted price. Traffic, detours, luggage and how many seats you take can all reasonably change what is fair, so please talk to each other and agree before the trip starts.

No commission — 0% of every fare, on Ride Share and on taxi trips when that service launches. The passenger pays the driver directly and AiGo never handles the money. Passengers are charged nothing at all: no booking fee, no service fee.

The only charge is a small daily service fee paid by the driver, and only on days they actually publish trips. Each vehicle gets a free trip publish each day; the first publish beyond that buys a day pass, and everything else until midnight is free. On a day you don't publish, you pay nothing — no monthly subscription, no charge for idle days. The fee is paid in tokens and the exact cost is shown in the app before you confirm.

Yes, on both sides of a Ride Share trip. A driver publishing a trip can add stops along the route, so it's matched against the whole path rather than just its two endpoints. A passenger can set stops on their own journey and mark it a round trip to include the return leg, which roughly doubles the distance and the suggested fare.

Stops make matching better, not worse: someone travelling only part of a driver's route can still be matched if it fits the path and the coverage area.

AiGo is two separate apps: AiGo for booking rides as a passenger, and AiGo Driver for accepting trips as a driver. The passenger app is on Google Play and the App Store; the driver app is on Google Play. Links for both are at the top of this page and on our download page. A phone number that's registered as a driver can still use the passenger app to book rides, but the two apps are installed and signed into separately.

No — you can browse nearby taxis as a guest. You'll only need to sign in with your phone number when you're ready to book a ride.

Download the separate AiGo Driver app, register with your phone number, then add your vehicle details and upload your profile photo and driving license for review. Once an admin verifies your documents, you can go online and start receiving booking requests.

In the AiGo Driver app, go to Profile > Vehicles and tap "Add vehicle" — each driver can register up to 2. Choose your vehicle type, enter your plate number (2-3 letters, a dash, then 4 digits — e.g. AB-1234 or ABC-1234), pick the model and color, then take at least 4 photos of the vehicle (up to 10) before tapping "Save vehicle". A new vehicle needs admin approval — with at least 4 photos on file — before you can set it active and go online with it. The vehicle type, plate number and model can't be changed once saved, but insurance details and extra photos can still be added later from Edit. Every vehicle earns its own one-time gift of free tokens when it is approved — including a second one — though each gift can only be spent on the vehicle that earned it.

Tokens are the credit a driver spends in the AiGo Driver app to upgrade a vehicle's daily plan from Free to Light or Ultra, and to publish Ride Share trips. There are two kinds.

Free tokens are a one-time gift, given when an administrator approves a vehicle (not when you register it). Every vehicle earns its own gift, and how many depends on the vehicle type. Free tokens are tied to the vehicle that earned them: your second vehicle's gift cannot be spent on your first, and free tokens can never be transferred to another driver.

Your own tokens — bought from "Top up tokens" on the Driver tab, given by an admin, or received from a taxi-group teammate — sit in one general balance you can spend on any of your vehicles and transfer freely.

When you activate a plan or publish a trip, AiGo always spends that vehicle's free tokens first and only takes the rest from your general balance. So if a vehicle has 5 free tokens left and the charge is 25, you pay 5 free + 20 of your own. See every credit and debit — including which part came from free tokens, and for which vehicle — under Profile > Token History.

A Taxi Group lets a small team of drivers support each other. The owner invites other drivers by phone number; the invited driver gets a notification showing who is asking and who is already in the group, and accepts or declines it themselves. Nobody joins until they accept, and the whole group is told when somebody does. Once the group has enough members, any member can transfer tokens directly to a teammate — handy for topping someone up. Only tokens you bought or were given can be transferred; free registration tokens stay with the vehicle that earned them, so a transfer can be refused even when your total looks large enough. Find it under Profile > Taxi Group in the AiGo Driver app.

Special Vehicles are non-taxi vehicles drivers can list for passengers to find nearby — think tractors, lorries, cranes, ambulances, or tourist vans, organised into categories and subcategories. Tap "Special Vehicle" on the map's vehicle-type picker, pick a category and subcategory, and browse listings near you (or a location you choose on the map) with photos and a description. This is a find-only feature: there's no in-app booking, request, or fare — you call the number on the listing and arrange things directly with the driver. You can favorite listings to find them again quickly later.

Yes — from Profile > Vehicles in the AiGo Driver app, scroll down to "Special Vehicles" (up to 2 per driver, separate from your regular taxi vehicle). Pick a category and subcategory, add a contact number, mark the vehicle's location on the map, write a description, and upload photos (at least 4 needed before an admin can approve it, up to 20 allowed). Once approved, it's visible to passengers browsing or searching nearby — it's a find-only listing, not a bookable ride, so interested passengers will call you directly.

Once a driver accepts your trip, you'll both see the same 3-digit verification code on the "Driver is on the way" screen. It isn't a secret PIN — just read it aloud to each other to confirm you've found the right person, especially handy when several people are waiting in the same spot.

Open the trip in your booking history and use the Report option, or rate the trip and add a note. You can also reach our support team directly using the contact details below.

Taxi booking — hiring a vehicle privately, just for yourself — is coming soon, and we're opening it area by area rather than everywhere at once. There's no announced date for any particular area yet.

Ride Share works everywhere today, so nobody has to wait to travel. Drivers shouldn't wait either: register and get verified now, start earning on Ride Share straight away, and we'll notify you when taxi booking reaches your area — no second signup, no re-verification.

Some taxi screens (tariffs, vehicle types, daily plans) already exist in the apps, ready for the rollout. Seeing them doesn't mean taxi booking is live for you yet.

Open the AiGo app, set your pickup location on the map, and choose a vehicle type using the icon at the top left — tuk tuk, motorbike, sedan, SUV, or van. Nearby available taxis of that type show up on the map; tap one to book. The driver gets a request and can accept or decline.

AiGo can calculate the fare for you — based on the vehicle's tariff (a flag-fall plus a per-km rate, with any time-of-day surcharges or the driver's own discount already applied). You'll see an estimated fare before you book, a live running fare once the trip starts, and a final fare — using your driver's actual GPS-tracked distance — when it ends. AiGo doesn't charge any commission either way, so some drivers may still prefer to charge using their own vehicle's physical meter instead — it's entirely up to them. Either way, you pay your driver directly; AiGo never charges in-app, and there are no hidden booking fees on top.

Yes, in two ways. The green badge: when a request comes from someone already on the driver's trusted list, the request card shows a green In your trusted list badge. That happens whether or not the driver restricts requests — it simply tells them they know this person.

Restricting requests: Only my trusted passengers can request limits Ride Share requests to people on the driver's list. It is off unless the driver turns it on, and most drivers leave it off — an open trip finds far more riders.

Drivers: open Profile › Trusted passengers and add people in whichever way suits — Add from contacts, Add by phone number (type a name and number yourself), or the Add to trusted passengers button on the rating screen right after you carry someone. Turning the switch on or off asks you to confirm, and says what changed.

Passengers: if a driver restricts requests and you are not on their list, their trips simply do not appear in your search results, so you will never send a request that cannot be accepted. You are never told whether a driver has you on their list.

No. AiGo never reads your address book. When a driver adds someone from their contacts, the phone's own contact picker opens and AiGo receives only the contacts actually picked there. The app does not ask for contacts permission at all, on Android or iOS, and the rest of your contacts are never seen, uploaded or stored.

A driver can also add a trusted passenger by typing a name and mobile number, or with one tap on the rating screen after a trip. Neither of those touches the address book in either direction — nothing is read from it, and typing someone into AiGo does not add them to the phone's contacts.

What is stored is the number and the name that driver gave it, visible only to them and deletable at any time. It is never shown to passengers or other drivers, and a passenger is never told a driver has added them. See the Privacy Policy for the full detail.

Several things, and you can use as many as suit you:

Verified drivers — every driver's licence, vehicle and documents are checked and approved by our team before they can carry anyone.

Verified passengers — passengers can upload an ID to earn a verified badge, so drivers can see who they are accepting.

Trusted passengers — drivers can restrict requests to people they already know.

Ratings both ways — drivers rate passengers and passengers rate drivers, and both are visible before you agree to travel.

Block and report — either side can block someone, which hides you from each other for good, or report a problem to us.

Your number stays private — phone numbers are shared only when you choose to share them.

Trip verification code — a short code confirms you are getting into the right vehicle.

Live tracking — your route is tracked while the trip runs, and you can share it.