Find a solution quickly

1. Confirm Ride Share mode is switched on from the Driver tab.
2. Check your marked coverage area — requests only come from passengers searching within it.
3. Make sure you're online and your location permission is set to "Allow all the time".
4. Keep the app running in the background so match notifications can arrive.

1. Ride Share only matches you with drivers whose coverage area includes both your pickup and destination.
2. Try a saved search — you'll be notified automatically as soon as a matching driver becomes available.
3. Availability depends on how many Ride Share drivers are online nearby at the time.

1. Yes — the same cancellation option available on a normal trip works for a Ride Share booking.
2. Cancel as early as possible so the driver and any other passengers on the trip aren't affected.

Ride Share trips come and go as drivers publish, fill and complete them. The usual reasons a trip disappears are:

1. The seats were taken. A trip stops showing once it is full.
2. The driver cancelled it or their departure time has passed.
3. You moved. Results depend on your pickup point, so searching from somewhere else changes what matches.
4. The driver uses Trusted passengers. Some drivers accept requests only from people they already know. Their trips are not shown to anyone else, so you are never left sending a request that cannot be accepted. There is nothing to fix and nothing wrong with your account — simply search again and pick another trip.

1. They must already have an AiGo account on that number — ask them to install the app and sign in first.
2. Check the number, including the leading 0.
3. A person can be in only one family at a time. If they are already in someone else's, they need to leave it first.
4. A family holds five people including yourself. If it is full, someone has to leave before you can add anyone.
5. After a few wrong numbers in a row you will be asked to wait before trying again — one minute, then two, then thirty. This protects everyone's phone number from being guessed at, so simply wait it out.

1. The code goes to the person you are adding, not to you — check with them, not your own phone.
2. Ask them to check their message inbox and any spam or blocked-sender filter.
3. Tap Send the code again after the wait shown on screen.
4. If their number is one of our test numbers, no SMS is sent at all by design — the code is available to our support team instead. Contact us and we will read it to you.

1. They may have turned off Settings › Share live details with family. Their row still appears, but nothing live does. Ask them to turn it back on.
2. Location only updates while their app is open. When it is closed, you see where they last were, with how long ago.
3. They may have denied location permission on their phone.
4. Pull down on the family list to refresh, and check your own connection.

1. You cannot remove another person — by design, leaving is something each person does for themselves.
2. You can leave the family yourself using the exit icon on the My Family screen, which ends the sharing in both directions.
3. If fewer than two people would be left, the family is closed entirely.

1. Enter the latest OTP code you received.
2. Do not use an old code after requesting a new one.
3. Enter the code before it expires.
4. Request a new OTP if the current code has expired.

1. Turn on GPS or Location Services on your phone.
2. Open phone Settings and allow location permission for AiGo.
3. Choose precise location access when available.
4. Move to an open area if the GPS signal is weak.
5. Close and reopen the app.

1. Check your internet connection.
2. Switch between Wi-Fi and mobile data.
3. Turn GPS off and turn it on again.
4. Restart the app.
5. Restart your phone if the issue continues.

1. Wait a few minutes and search again.
2. Try a different vehicle category.
3. Check whether your pickup location is correct.
4. Move the pickup point to a nearby main road.
5. Confirm that your internet and GPS are working.

A driver may decline a booking because they are unavailable, too far away or already handling another request.

1. Return to the map.
2. Select another nearby driver.
3. Try a different vehicle type.
4. Confirm your pickup location before booking again.

1. Confirm that you entered the correct phone number.
2. Make sure you are using the correct app: AiGo Passenger or AiGo Driver.
3. Check your internet connection.
4. Request a new OTP code.
5. Restart the app and try again.

1. Check whether your phone number is already registered.
2. Use Sign In instead of Register if an account already exists.
3. Accept the Terms and Privacy Policy before continuing.
4. Make sure your phone number format is valid.

1. Complete your driver profile.
2. Upload your profile photo and driving licence.
3. Add at least one vehicle.
4. Check whether your documents and vehicle are approved.
5. Turn on GPS and mobile data.

1. Open your driver profile and check the verification status.
2. Read the rejection reason when available.
3. Upload clear and complete images.
4. Make sure the document details match your profile information.
5. Submit the corrected information for review again.

1. Confirm that your status shows Online.
2. Check your GPS and internet connection.
3. Make sure the correct vehicle is active.
4. Move to an area with more passenger activity.
5. Restart the app if your status is not updating.

1. Free tokens arrive when an administrator approves the vehicle — not when you add it. Until then your balance stays at zero, which is normal.
2. Check the vehicle card on the Driver tab. If it still says "not yet approved", the review is not finished.
3. Make sure the vehicle has at least 4 photos — it cannot be approved without them.
4. Once approved you also receive an email confirming the vehicle and the number of free tokens added.
5. Still nothing an hour after approval? Open Profile > Contact support and our assistant can check your account.

This is working as intended. Free tokens belong to the vehicle that earned them.

1. Each vehicle you register earns its own separate gift when it is approved, and each gift is locked to that vehicle.
2. Every vehicle card shows its own remaining free tokens, so you can see which vehicle holds what.
3. Tokens you buy or receive from a teammate go into your general balance and can be spent on any vehicle. Tap "Top up tokens" on the Driver tab.
4. A charge always uses that vehicle's free tokens first, then takes the rest from your general balance — so 5 free tokens against a 25-token charge means 5 free + 20 of your own.

1. Your displayed total includes free registration tokens, and those can never be transferred to another driver.
2. The transfer screen shows the amount you can actually send, with a note below it saying how many of your tokens are free ones.
3. Either transfer that smaller amount, or use up the free tokens on the vehicle first — everything you top up afterwards is fully transferable.

Check these in order — the first one is the most common and the easiest to miss:

1. Is Trusted passengers switched on with an empty list? Open Profile › Trusted passengers. If the switch is on and nobody is on the list, then nobody at all can request a seat — your trips are hidden from everyone. Either add people with Add from contacts, or switch it off to accept requests from any passenger.
2. Have you published a trip? Passengers can only request a seat on a trip you have actually published.
3. Is your departure time still in the future, and are there seats left?
4. Is your coverage area too small? A tight pickup radius means fewer passengers match you.
5. Are you online, with GPS and internet working? See Location & GPS if your position looks wrong.

Trusted passengers is off by default. If you never turned it on, it is not the cause.

1. Close the app completely and open it again.
2. Restart your phone.
3. Check for an AiGo app update.
4. Make sure your phone has enough storage space.
5. Clear the app cache from phone settings.

1. Check your internet connection.
2. Switch between Wi-Fi and mobile data.
3. Close other apps running in the background.
4. Restart AiGo.
5. Update the app to the latest available version.